Terms of service
Welcome to Petziverse!
These Terms of Service ("Terms") govern your use of our website www.petziverse.com and our services. By accessing or purchasing from our store, you agree to these Terms.
1. General Conditions
By using the Petziverse website www.petziverse.com and services, you agree to comply with these Terms of Service ("Terms").
You must be at least 18 years old, or have parental or guardian consent, to use this site.
We reserve the right to refuse service to anyone, at any time, for any reason.
You may not use our products or services for any unlawful purposes or violate any laws in your jurisdiction.
2. Orders and Payments
2.1 Placing an Order
By placing an order with Petziverse, you agree to provide accurate and complete information.
All orders are subject to acceptance and availability.
We reserve the right to cancel any order at our discretion.
2.2 Pricing and Payment
All prices are listed in GBP (£) unless stated otherwise.
Prices may be updated at any time without prior notice.
We accept payments via Shopify Payments, Shop Pay, Apple Pay, PayPal, Google Pay, and other secure payment providers.
3. Shipping and Delivery
3.1 Processing Times
Orders are processed within 1 business day unless otherwise stated.
3.2 Shipping Estimates
Estimated delivery times:
United Kingdom: 2–4 business days
European Union: 5–10 business days
Shipping times are estimates only and are not guaranteed.
3.3 Lost or Delayed Packages
If a package is lost in transit, please contact petziverse@gmail.com.
PETZIVERSE is not responsible for courier delays, customs processing times, or force majeure events such as natural disasters or strikes.
4. Returns and Refunds
4.1 Eligibility for Returns
You may request a return within 14 days of receiving your order, provided the item is:
Unused
In its original packaging
In resaleable condition
Items marked as non-returnable (e.g., personalised products, hygiene-related items, clearance items) are not eligible for return.
4.2 Refund Process
Refunds are processed within 5–7 business days after receipt and inspection of the returned item.
Original shipping costs are non-refundable unless the item is faulty.
4.3 Exchanges
Exchanges are subject to stock availability.
For all return or exchange requests, please contact petziverse@gmail.com. with your order number and reason for return.
5. Intellectual Property
All content, images, branding, and designs on petziverse@gmail.com are the property of Petziverse entirely.
You may not reproduce, distribute, or use any content without prior written permission from Petziverse.
6. User Content
By submitting reviews, comments, or media to Petziverse, you grant Petziverse a non-exclusive, royalty-free, worldwide license to use, reproduce, and distribute such content.
We reserve the right to remove content deemed inappropriate or offensive.
7. Limitation of Liability
Petziverse makes every effort to ensure all product descriptions and information are accurate. However, we do not guarantee that all descriptions, pricing, or other content are error-free.
Petziverse shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.
Use all products responsibly and under supervision, especially when used with pets.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Changes to These Terms
Petziverse reserves the right to modify these Terms at any time without prior notice.
Continued use of the website following any changes constitutes acceptance of those changes.
10. Contact Information
If you have any questions regarding these Terms, please contact our support team:
Email: petziverse@gmail.com
