Refund policy
Refund & Return Policy
At Petziverse, we want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.
1. Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition as received
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The item must be in its original packaging
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Proof of purchase is required
Certain items may not be eligible for return due to hygiene, safety, or customization reasons.
2. Return Process
To start a return, please contact us at: info@petziverse.com
Include:
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Your order number
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Reason for return
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Photos of the item (if applicable)
Returns sent without approval may not be accepted.
3. Return Shipping
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Customers are responsible for return shipping costs
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Shipping fees are non-refundable
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We recommend using a trackable shipping service
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method
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Processing time may vary depending on your payment provider
5. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us with photos of the issue.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos so we can resolve the issue quickly.
7. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank or payment provider
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Contact your credit card company
8. Contact Information
📧 Email: info@petziverse.com
🌐 Website: https://petziverse.com
